Customer service is a pressing issue in this decade. In the ever-expanding market of today's competitive industries, few topics have received as much attention, both in time and money, as the need to have excellent service personnel. Providing quality service is a skill that will set you and your company apart from your competitors. Customer Service Excellence is designed to build and maintain the critical skills necessary to be a dynamic and successful service professional. The front line individuals who work with customers every day will gain insight on customer behavior and attitudes and will develop strategies to create positive customer relationships in every encounter. Whether you are newly employed or a veteran with years of customer interactions, you will learn a practical approach to the thorny issue of customer dissatisfaction that will save you time and energy. Managers can use this guide as a part of their new-employee orientation and training programs or as a refresher course to keep service personnel focused on the company's goals and objectives. Publisher : Burr Ridge, Ill. : Business One Irwin/Mirror Press Publication date : 1994 Language : English Paperback : 116 pages ISBN-10 : 1556239696 Link download https://nitro.download/view/22EB59C6AC9A14Bhttps://nitroflare.com/folder/949760/L00VuZ2xpc2g=
