Cases in Hospitality Management: A Critical Incident Approach, Second Edition is one of the few casebooks on the market that focuses specifically on hospitality management. It adopts a critical incident approach, a powerful teaching methodology whereby customers and employees are asked to identify actual experiences regarding service in the hospitality industry – both positive and negative - and then to describe the organization’s response to it. This approach encourages thorough analysis of a prominent issue, thus highlighting the wide range of complexities that face managers on the hospitality industry on a daily basis. Cases involving many segments of the industry - including airlines, railroads, private clubs, conference centers, travel agents, and restaurants – are included, as are fifteen new cases and a new section on hospitality technology. Title: Cases in Hospitality Management 2nd Edition ISBN: 978-0471686934 Publisher: Wiley; 2nd edition (November 4, 2005) Year: 2005 Language: English Paperback: 172 Size: 1.8 MB Format: PDF-TRUE Link download https://nitro.download/view/26848BD804C2F71https://nitroflare.com/folder/949760/L00VuZ2xpc2g=
