Customer Service: A Practical Approach 6th Edition

Discussion in 'Reference Textbooks' started by hailongvan112113, Jun 2, 2022.

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    The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.
    • Title: Customer Service: A Practical Approach 6th Edition
    • ISBN: 978-0132742399
    • Publisher: Pearson; 6th edition (January 5, 2012)
    • Year: 2012
    • Language: English
    • Paperback: 192
    • Size: 1.4 MB
    • Format: PDF-TRUE
    Link download
    https://nitro.download/view/DBC1F4E8538F2B7
    https://nitroflare.com/folder/949760/L00VuZ2xpc2g=
     
    Last edited by a moderator: Jun 2, 2022

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