Communication is an essential function of enterprise. Whether written or oral, it is the conduit through which an enterprise speaks to its customers. It is management’s mechanism for influencing employees and directing the work they do. And it is the means through which employees provide the information and feedback that management needs to make sound decisions. An organization that is clear, consistent, and effective in its communications with customers, employees, shareholders, creditors, and the community is in a good position to establish trust and to elicit their collaboration. Publisher : Boston, Mass. : Harvard Business School Press Publication date : 2003 Language : English Paperback : 180 pages ISBN-10 : 159139113X Link download https://nitro.download/view/097F24E3B4328FAhttps://nitroflare.com/folder/949760/L00VuZ2xpc2g=